ddb33 Privacy Policy

1 Introduction

ddb33 ("we", "our", "platform") is a trusted online casino and betting service provider in Bangladesh. The protection of personal information you provide while using our website ddb33.cam is very important to us.

This Privacy Policy ("Policy") provides detailed information about ddb33's privacy practices. It describes what information we collect, how that information is used, and what steps we take to protect your information. By using our platform, you are considered to have given your consent to the terms of this policy.

We believe that your right to privacy is fundamental. That is why we always want to be transparent with you about exactly what we are doing with your information. If any changes are made to this policy, we will publish an updated version on our website.

2 What Information We Collect

For the purpose of registration and service delivery on the ddb33 platform, we may collect the following types of information:

Personal Identity Information

• Full name and date of birth
• Email address
• National ID card number or passport details (for verification)
• Residential address

Financial and Transaction Information

• bKash, Nagad, Rocket, or bank account details (for transaction verification)
• Deposit and withdrawal history
• Betting and gaming transaction records

Technical Information

• IP address and device information
• Browser and operating system type
• Website usage log data and cookie information
• Session duration and clickstream data

Communication-Related Information

• Live chat support conversation records
• Email communication content
• Complaint and feedback information

3 How We Collect Information

We collect your information in the following ways:

• Directly provided information: When you fill out a registration form, verify your account, or contact us via live chat, you provide information directly.
• Automatic collection: Technical information is automatically collected through cookies and tracking technologies when you visit our website.
• Through third parties: Some information may be provided to us from payment processors and identity verification services.
• From gaming activity: Information is collected from your betting history, game participation, and account activity.

4 Purpose of Using Information

ddb33 uses collected information only for lawful and specific purposes. The reasons we use your information are listed below:

Service Delivery and Operations

• Creating and managing accounts
• Processing and verifying transactions
• Ensuring gaming services and bonuses are provided
• Providing customer support

Security and Fraud Prevention

• Verifying account identity (KYC process)
• Meeting anti-money laundering (AML) obligations
• Detecting unauthorized access and fraud
• Maintaining platform security

Ensuring Responsible Gaming

• Monitoring betting behavior and identifying problematic gaming patterns
• Honoring requests for voluntary self-exclusion or limit setting
• Verifying age to ensure only individuals 21 and above use the service

Service Improvement

• Improving website functionality and usability
• Personalizing user experience
• Introducing new games and features

Contact

• Sending important account-related notifications
• Providing information about promotional offers (subject to your consent)
• Informing about policy changes

5 Information Sharing and Third Parties

ddb33 does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, some information may be shared in the following limited circumstances:

Service Provider Partners

We work with some trusted service providers to operate our services. These include: payment processing services (bKash, Nagad, Rocket, and bank partners), identity verification service providers, data protection and cybersecurity specialists, and customer support software providers. These partners may only use the information in accordance with our instructions and for specified purposes.

Legal Obligations

We may be required to provide relevant information to law enforcement agencies as part of a court order, regulatory authority directive, or legal process. In such cases, we provide only the necessary information.

Business Restructuring

In the event of a business merger, acquisition, or asset transfer, your information may be transferred to the new entity. However, in such cases we will notify you in advance and ensure protections comparable to this privacy policy are maintained.

6 Cookies and Tracking Technologies

The ddb33 website uses cookies and similar tracking technologies that help improve your browsing experience.

Types of Cookies

• Essential cookies: Required to maintain login status and ensure security — these cannot be disabled.
• Functionality cookies: To remember your preferred language, display settings, and user preferences.
• Analytics cookies: To understand which parts of the website are used most, which helps us improve our services.
• Security cookies: To detect fraudulent activity and unauthorized access.

You can control cookies by changing your browser settings. However, disabling essential cookies may cause some website features to not work properly.

7 Data Protection Measures

To protect your information, ddb33 has adopted industry-standard technical and organizational measures:

Technical Protection

• SSL Encryption: All data transmission on our website is secured by TLS/SSL encryption.
• Database Encryption: Stored sensitive information is protected with strong encryption technology.
• Two-Factor Authentication: The option to add an extra layer of security to your account is provided.
• Firewall and Security Monitoring: Around-the-clock monitoring against unauthorized access.

Organizational Protection

• Access to information is limited to authorized staff only
• Regular security training and audits conducted
• Strict adherence to data protection policies
• Verification of security standards of third-party partners

While we strive to ensure the highest level of security, transmitting information over the internet is not completely risk-free. We ask that you keep your account password secure and confidential.

8 Data Retention Period

ddb33 retains your information only for as long as necessary. The following guidelines are followed:

• Active accounts: Complete information is retained for as long as the account remains active.
• Closed accounts: After an account is closed, certain information (in particular financial records and KYC documents) is retained for legal and regulatory reasons in accordance with the requirements of applicable law.
• Transaction records: Records of financial transactions may be retained for an extended period in accordance with legal obligations.
• Technical logs: Server logs and technical data are generally retained for a limited period.

Once the data retention period has ended, we securely delete or anonymize your information.

9 Your Data Rights

As a user of ddb33, you have the following rights over your personal information:

Right of Access

You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your information.

Right to Rectification

If there are any inaccuracies or incomplete details in your information, you have the right to request correction. This can be done through account settings or via the support team.

Right to Erasure

In certain circumstances, you may request that your information be deleted. However, information that must be retained to meet legal obligations will fall outside the scope of this request.

Right to Object to Processing

You may object to the use of your information for marketing or promotional communications. You can stop this service at any time by contacting us via email.

Data Portability

You have the right to receive a copy of your personal information in a structured format, which can be used with another service.

10 Privacy Protection for Minors

ddb33's services are for individuals aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.

We verify age at the time of registration. If a minor attempts to open an account, their registration will be rejected and no information will be stored. If we become aware that a minor's information has reached us in any way, we will delete it immediately.

If guardians believe their minor child has registered on our platform, please contact us.

11 Third-Party Websites and Services

The ddb33 website uses software from game providers (such as PG Soft, Pragmatic Play, JILI, Spribe). These software products may have their own privacy policies that apply alongside ours.

ddb33 is not responsible for the privacy practices of third parties. We carefully select our game providers, but we do not have full control over their data management practices.

12 Changes to This Policy

We may update this privacy policy from time to time. Whenever significant changes are made:

• We will publish the new version on this page and update the "Last Updated" date.
• For important changes, we will send a notification to your registered email.
• Continued use of the platform after updates will be taken as your consent to the new policy.

We recommend that you review this page regularly so that you remain aware of the latest privacy practices.

13 Applicable Law & Jurisdiction

This privacy policy is governed by international data protection standards and the relevant laws of Bangladesh. Any disputes related to this policy will be resolved through the relevant legal processes.

The provisions of the country's Digital Security Act and Information Technology Act apply fully to our operations. We always manage your information in compliance with the law.